Help centre
Quick answers first. If yours is not here, we reply within one working day.
Open an event, choose how many tickets of each type you want, and press Book. Sign in (or create an account), check the names on the tickets, pick how you will pay and confirm. Your tickets appear in My tickets and arrive by email.
Up to 10 per order. An organizer may set a lower limit for their event.
While you pay we hold your tickets for you: 10 minutes for card or wallet, 30 minutes for bank transfer. If the time runs out they go back on sale so someone else can buy them. Start again and pick them again.
For very popular events we let people in a few at a time so the site stays fast and fair. Stay on the page; you will be let in automatically in the order you arrived.
Yes. Enter it on the checkout page. The new total is shown before you pay.
By card or mobile wallet through our payment provider, or by bank transfer. When you pay by bank transfer you upload your receipt and we confirm it, usually within one working day.
Card details are entered on the payment provider's own secure page. We never see or store them.
Card payments are confirmed in seconds. Check My tickets and your spam folder, wait two minutes and refresh. If it is still missing, use the order problem form with your order number and we will fix it.
In your account under My tickets, in the confirmation email and on your order page. Each ticket has its own QR code and the name of the person it is for.
No. Show the QR code on your phone. Printing a copy is fine too.
A ticket admits one person once, whoever holds the code. Keep it private: if a copy is scanned first, the original will be refused.
Contact us before the event with your order number and the correct name.
You get a full refund. We email everyone with an order, and you can also use the refund request form.
Tickets are normally not refundable once paid. See the Refund policy for the exceptions, such as a postponed or changed event, or being charged twice.
We reply within one working day. Online refunds usually reach you in 7 to 10 working days; bank-transfer refunds are sent once we have your account details.
Use Forgot password on the sign-in page. We email you a link that works for 30 minutes.
Open your profile from the menu at the top right. The name you save there is the name printed on your tickets.
In Profile, open Security. You can download everything we hold about you or delete the account there.
Create an account, then apply as an organizer. We review every application by hand, usually within one working day. Once approved you can create events, set ticket types, add discount codes and door staff, and watch sales live.
Open the Door scanner page on a phone. It works with the camera or typed codes and keeps working with no signal, syncing when it is back.